Return and Refund Policy

At SK Communications, your satisfaction is our top priority.
Please review our Return and Refund Policy to understand how we handle returns, refunds, and replacements.
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1. Eligibility for Returns

We accept returns under the following conditions:
● You received a damaged, defective, or incorrect product.
● The return request is raised within 7 days of receiving the product.
● The item is unused, in original condition, and includes all original packaging, accessories, and tags.
Note:
Returns are not accepted for minor cosmetic imperfections on refurbished products that do not affect functionality.
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2. Non-Returnable Items

We do not accept returns for:
● Products damaged due to misuse, negligence, or accidental damage after delivery.
● Items missing original packaging, accessories, or invoices.
● Products purchased under clearance or “final sale” offers unless defective.
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3. How to Initiate a Return

To start a return:
1. Contact us at skcommunications08@gmail.com or 98361 40680 within 7 days of delivery.
2. Provide your order ID, a description of the issue, and photographs if applicable.
3. Our team will review your request and guide you on the return process.

Note:
Products must be securely packed for return shipping to avoid further damage.
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4. Inspection and Approval

After receiving the returned item:
● We inspect the product within 3–5 business days.
● Once approved, we will confirm whether you prefer a refund or a replacement.
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5. Refund Process

● Refunds are credited to the original payment method within 7–10 business days after return approval.
● Shipping charges are non-refundable, except when the return is due to our error (wrong or defective product).
● For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

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6. Replacement Policy

● If stock is available, you may opt for a replacement instead of a refund.
● Replacements are dispatched within 3–5 business days after return approval and typically delivered within 7–10 business days.
● No additional shipping charges apply for approved replacements due to damage, defect, or incorrect items.

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7. Cancellations

● Orders can be canceled before dispatch by contacting our support team.
● Once dispatched, cancellations are not possible; however, you may initiate a return after delivery.
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8. Important Notes

● Refunds and replacements are subject to the returned product passing our quality inspection.
● Refurbished phones are certified for full functionality but may show minor external wear, which is not classified as a defect.

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9. Contact Information

For any queries regarding returns, refunds, or replacements, please reach out to us:
📧 Email: skcommunications08@gmail.com
📞 Phone: 98361 40680
🏢 Address: 36, Swadhin Pally, Baranagar, Kolkata, West Bengal